Frequently Asked Questions
Standard Verification:
If you are using a computer, click “My Account”, then “Personal Information” and upload:
- A photo of your ID card or passport;
- A selfie holding the document. (All data must be clearly visible in the photo).
If you are unable to complete the verification yourself, you can send your documents via chat or email at support@lider-bet.com.
You can also complete the verification by visiting our cash desks.
Click on the user avatar in the top right corner. Select “Security”, then “Personal Information” and upload:
- A photo of your ID card or passport;
- A selfie holding the document. (All data must be clearly visible in the photo).
After uploading, click “Save” to finalize the process.
If you choose Simple Verification, just follow the instructions shown in the pop-up window.
On a computer:Press Ctrl + Shift + Delete on your keyboard at the same time.You will be redirected to the “Clear browsing data” page.In the time range section, select All time, then click Clear data.Your browsing history will be deleted.
On mobile:Open the menu (three dots ...).Tap Clear browsing data.In the time range section, select All time, then confirm to clear.Your browsing history will be deleted.
On a computer:Open “My Account” and from the menu on the left, select “Transaction History”.
On mobile:Tap the user avatar in the top right corner.Select “History”, then choose “Transaction History”
On a computer:Open “My Account”, then from the menu on the left, select “Change Password”.
- In the Current Password field, enter your existing password.
- In the New Password field, enter the new password you wish to set.
- Repeat the new password in the confirmation field.
- Click “Change” to complete the process.
On mobile:Tap the user avatar in the top right corner.
Go to “Security”, then select “Change Password”.
- Go to “Security”, then select “Change Password”.
- In the New Password field, enter the new password you wish to set.
- Repeat the new password in the confirmation field.
- Tap “Save” to complete the process.
Changing an active number:
- If you still have access to the number registered on the website, you can change it yourself.Go to “Security”, then inPersonal Information, click “Change” next to your phone number.Enter the SMS code sent to your registered number, then typethe new number in the Mobile Number field.You will verify the new number with the SMS code sent to it.
- If you are using the website on a computer, open “My Account”, then in Personal Information, click “Change” next to yourphone number.Enter the SMS code sent to your registered number, then type the new number in the Mobile Number field.Youwill verify the new number with the SMS code sent to it.
Changing an inactive number:If you no longer have access to your registered number, please provide the following via chator email at support@lider-bet.com:
- A photo of your ID card or passport;
- A selfie holding the document;
- Your new phone number.
Password Recovery
To recover your password, go to the Liderbet homepage and select “Password Recovery”.
In the pop-up window, fill in the following fields:
- Username
- Personal ID number;
- Registered mobile phone number.
A one-time password will be sent to your registered mobile number within one minute.
If you are unable to recover your password yourself, please contact our hotline at 0322195500, and we will assist you.
To recover your username, click “Recover” next to the username field.
Enter your Personal ID number and the phone number used during registration.
Type the captcha code shown on the screen and click Recover.
You can block your account yourself via the website for 1 day, 2 days, or 3 days.
On a computer: Go to “My Account”, then in the menu select “Responsible Gaming”.To block your account, click “VisitLink” and follow the instructions.
On mobile:Tap the user avatar in the top right corner.Select “Security”, then “Responsible Gaming”.
- Click “Block Account”;
- Choose the period for which you want to block your account;
- Confirm your choice using the SMS code.
After selecting the desired time, your account will be blocked.Once the selected period ends, your account will automatically be reactivated.
To delete your Liderbet account, you need to:
1.Send a photo of yourself holding your ID card (or passport) open to the first page, along with photos of both sides ofthe ID, via chat or email to support@lider-bet.com.
2.In text form, request permanent account deletion.
To recover an account that was closed at your request, you need to send photos of both sides of your ID card (or passport) via email to support@lider-bet.com or through Viber chat.
In the message, indicate that you wish to restore your account.
You can also visit our cash desks to recover a closed account.
Deleting a card:Open the website, go to the Withdrawal section, and next to the saved card, click the X symbol.
Confirm the action using the SMS code sent to your mobile, and the card will be deleted.
Adding a card / Depositing balance:
To save a card, select “Deposit Balance”, then “Cards”.
Next to your desired bank, click “Add New Card”.
The minimum amount required to save a card is 1 GEL. Enter the desired amount and click “Deposit”.
Enter the 16-digit card number, expiration date, and CVV code (the 3-digit code on the back of the card).
After completing the card details, you will be able to transfer funds using the saved card.
You can withdraw funds from the website using the following methods:
- Using bank cards listed under “Withdraw”.
- Using electronic wallets.
- Through cash desks.
- Using a Lider Card.
- From a TBC Bank branch using your ID card.
On a computer:Open “My Account”, go to Security Settings, select Yes or No, and confirm using the one-time SMS code.
On mobile:Tap the user avatar in the top right corner.
Go to Security, then enable or disable the SMS service.
If you are unable to enable or disable the security settings yourself, please contact us via chat or email, and we will assist you.
The selfie must clearly show the user’s full face.
The ID card (or passport) must be held in the hand of the person whose name is on the card (or passport).
All numerical data must be clearly visible, even when the image is zoomed in.
The photo must clearly show both the ID card details and the user’s face.
To change the phone number registered on the website, you can also visit our cash desks
